What is your return policy?
We have a 100% satisfaction guarantee. An item can only be returned if it is damaged, defective or not complete as stated. All of these orders must be reported by email to me within 48 hours from the delivery date. The item must be returned in its original package. Once the defective or damaged item is received it will be replaced or your money will be refunded if it is not in stock. If you return or exchange any items for any other reason you will incur a 15% restocking fee and may incur additional shipping cost if you decide you want another item shipped.
Do you combine shipping?
Yes we combine shipping whenever possible. Some items can't be combined because of warehouse locations. It is best to email before purchasing to confirm that we can combine.
When can I expect my USA shipment to arrive?
We are able to ship most items within one to two Business days after payment clears. Most of our USA shipments go via UPS or Fed Ex Ground with insurance included. This delivers in one to five Business days to most USA location (depending on distance).
When can I expect my International shipment to arrive?
We are able to ship most items within one to two Business days after payment clears. International takes somewhere between 10 to 15 Business days (depending on distance) but foreign customs inspection can sometimes cause delays.
How do you calculate the Shipping and Handling Charge?
Our shipping costs include postage plus mailing materials (envelopes, padded envelopes, boxes, etc) other shipping supplies and labor costs to process and pack the order. As such the postage on your item may not match the postage price you paid.
